Customer Experience

The first Customer Experience Focus Group event will be centred around Intelligent Customer Experience.

Hear from Tom Kelly and Tanmaya Varma from Prezien and Simon Dechent from SAP who will be running a fireside chat on the immediate opportunity to drive customer excellence with Intelligent CX, for every SAP Customer

Many companies are delivering amazing customer experiences, some have first class sales processes whilst others excel at customer service. But most still do so through departmental silos, without a vision for how they deliver consistent customer excellency across every team and customer touchpoint.

This session will explore how leaders, whether in IT or Sales and Service, have an immediate opportunity to take action to drive customer excellence across the business. Not everything needs to be a transformation, and they will discuss how you can make tangible near term change at the right pace for you, whilst heading toward a future of joined up, Intelligent Customer Experience with SAP, that’s closer than you might think.

Regardless of where your business is on the SAP roadmap, what version of SAP ERP you run or where you run it, they will explore how AI-enabled, Intelligent CX capability can be adopted by SAP customers of every size – discussing why the latest advancements in AI aren’t only in the reach of the largest businesses.

Their goal is to show SAP customers of all sizes the tangible value that Intelligent CX can bring to your Customer Experience capability, and inspire you to re-assess your Sales and Service roadmap and capability with greater ambition and expectation.

As this is a Partner sponsored event, there may be some restrictions on which members can attend. This means that even if your initial booking is accepted, we may contact you to cancel your booking.