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Customer Experience

Thursday 8th June 2023 - 9:15am - 6:00pm

SAP - The Scalpel, London

Event has expired or booking no longer available.

THIS EVENT WILL TAKE PLACE IN PERSON

Get ready for a day of inspiration, innovation, and networking at our exclusive SAP Customer Experience event, in partnership with the SAP User Community.

Join us and discover how, by partnering together, we can unlock the full potential of your CX investment to drive business outcomes! Attendees will also hear the details of two recent cloud deployments from customer journeys with interactive Q&A.

Hear from Alex Timlin from SAP who will be be showcasing the SAP Strategy Customer Experience and one office approach.

Tara Tracey from SAP will also help you to Discover your untapped potential of your Customer Experience Investment

Initiatives frequently fail to realise their intended benefits. Fixing this means refocusing on organisation-wide goals. Value Realisation helps you mitigate risks, get the most out of your solutions, achieve your program goals, and realise value.

Join Alex Timlin, Steve Kirby, Nathaniel Adebayo & Guneet Wadhwa from SAP for a chance to hear the latest innovations in the SAP Customer Experience space & how to compliment and extend SAP Customer Experience.

We will also be joined by Lana Scholefield from Thames Water, who will discuss their Service Cloud Implementation Journey.

But It's not all business - we'll finish the day with a networking reception where you can connect and build relationships with other CX enthusiasts. Don't miss out on this unique opportunity to boost your knowledge, connect with experts, and advance your CX strategy.

This is a limited-capacity event at our Scalpel office in central London.

Event Speakers

Lana Scholefield

SAP Development Lead

Thames Water

Georgia Wass

CX Cloud Success Services

SAP

Matthew Dyson

CX Cloud Success Services

SAP

Nathaniel Adebayo

Director, Solution Consulting at SAP Signavio

SAP

Guneet Wadhwa

Principal Solutions Advisor – BTP

SAP

Steve Kirby

Business Architect

SAP

Alex Timlin

Head of Customer Experience Solutions Go To Market

SAP

Tara Tracey

Value & Adoption Advisor

SAP

Craig Dale

Chief Executive

UKISUG

Representing the User Group within the SAP User Group Executive Network (SUGEN), Craig works collaboratively with both SAP Executives and User Groups from around the world at a strategic level, to create added value for SAP customers globally.

Event Location

SAP - The Scalpel
52 Lime Street
London
EC3M 7AF

Event has expired

Event has expired or booking no longer available.


09:15 - 10:00

Registration and Networking

Mix and mingle with a wide range of professionals from different businesses while you're enjoying some coffee and continental breakfast.

10:00 - 10:30

Welcome and Introduction

Georgia Wass

CX Cloud Success Services - SAP

Craig Dale

Chief Executive - UKISUG

Matthew Dyson

CX Cloud Success Services - SAP

Welcome to the day and a chance to hear about the SAP Customer charter

10:30 - 11:30

CX Strategy and Vision

Alex Timlin

Head of Customer Experience Solutions Go To Market - SAP

Showcasing the SAP strategy CX and one-office approach.

11:30 - 12:00

Coffee Break

12:00 - 12:45

Discover Untapped Potential of Your CX Investment

Tara Tracey

Value & Adoption Advisor - SAP

Initiatives frequently fail to realise their intended benefits. Fixing this means refocusing on organisation-wide goals. Value Realisation helps you mitigate risks, get the most out of your solutions, achieve your program goals, and realise value.

12:45 - 13:30

Networking Lunch

13:30 - 14:30

Complimenting your CX implementation

Alex Timlin

Head of Customer Experience Solutions Go To Market - SAP

Steve Kirby

Business Architect - SAP

Guneet Wadhwa

Principal Solutions Advisor – BTP - SAP

Nathaniel Adebayo

Director, Solution Consulting at SAP Signavio - SAP

Nathaniel will give an overview of SAP Signavio Business Process & Customer Journey Modelling & Guneet will give an overview of SAP Build. After these sessions Nathaniel & Guneet will be available to chat to over coffee, along with Steve Kirby, Principal Solution Advisor for Sales & Service

14:30 - 15:00

Coffee Break

15:00 - 15:45

Thames Water - Service Cloud Implementation Journey

Lana Scholefield

SAP Development Lead - Thames Water

15:45 - 16:00

Wrap Up

16:00 - 18:00

Networking & Drinks Reception

Event Resources
Customer Experience - Customer Workshop Presentation slides

Customer Workshop presentation slides from Thursday 8th June 2023.

Event: Customer Experience

Member Only Resource - Login to Download

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