How Reliable is Your Customer Delivery? Measure, Analyse and Improve your OTIF

To keep your customers happy (so they don’t buy from your competitors), it is very important to deliver your products on time. This puts a lot of pressure on your supply chain and your entire organisation.

Alignment between customer service, logistics, sourcing/procurement, fulfilment, and planning is important but complex, because sometimes everyone works in their own ‘local silo’. KPIs such as efficiency, reducing stock levels and optimising logistics costs can conflict with your ambition to deliver on time.

The measurement of your on-time delivery can also be complex because of the large data volumes and intricacy of SAP data. Many organisations calculate “on-time, in-full” in different ways. Have you been able to define what “on time” means for your organisation? After you have defined and implemented a meaningful KPI, the next challenge is to improve your on-time, in-full (OTIF).

Join insightsoftware for this webinar and learn how to:

• Measure on-time in different ways (requested, first confirmed, last confirmed date)
• Analyse your OTIF
• Improve your OTIF by preventing future backorders
• Discover how SAP data quality can have a negative impact on your OTIF
• Implement a control framework to manage your end-to-end supply chain