Birlasoft have done over 100 SAP CX Projects Globally and mainly for B2B Customer.
What to Expect from the Webinar:
Learn how digital-first businesses deliver seamless B2B buying experiences. Understand the necessity of digital commerce transformation for meeting customer expectations. Gain insights for enhancing customer satisfaction and gaining a competitive edge. Discover key features B2B customers seek, like digital self-service portals. Learn to tie customer experience reinvention to backend operations. Explore how improving B2B customer experience leads to cost reduction. Get valuable tips for prioritizing customer satisfaction and communication.
Who Should Attend:• CXOs and Business Leaders• Sales and Marketing Professionals• Customer Experience Managers• E-Commerce Head, Category Head, OTC Experts• IT and Technology Leaders• CRM Implementation TeamsMeet Our Speakers:
Michael Casula
Vice President, ERP Birlasoft
Bringing extensive experience in business transformation and ERP programs
Pulkit Agrawal
SAP CX Practice and Delivery Manager, Birlasoft
Offering expertise in SAP CX projects and global experience
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