ChatGPT, Content authoring & SAP adoption

tts digital adoption solutions

tts performance suite is the only digital adoption platform that supports your workforce in every business application and process. It supports them directly in the workflow when they are uncertain and ensures that they can easily close knowledge and skill gaps. As a result, they can easily adopt new processes and work with confidence from the start. This increases the adaptability of the entire organization.

A DAP provides comprehensive help

To achieve this, a digital adoption platform must offer more than just contextual support for users within individual applications. "Digital friction losses can only be minimized if a DAP offers cross-application support, i.e. is cross-application capable," says the Managing Partner of tts.

Processes also change with the introduction of new technologies. Here, too, employees need support. "For this reason, a DAP must not only offer technology guidance, but also business guidance, i.e. contextual help with questions about processes, guidelines and regulations," explains Dr. Zajonc.

tts' DAP supports transformation - also with AI

In the market study, a chart on the evolution of DAPs shows that the focus is shifting from application guidance and analytics to business and transformation support using artificial intelligence (AI). Here, the market study predicts: "By 2026, 40% of organizations will use generative AI supplied in their DAP platforms to automatically surface new workflows to employees."

Digital adoption platform developers are therefore faced with the challenge of adding useful AI capabilities to their solutions. At the same time, they must ensure that the support provided remains consistent and accurate.

"We are delighted to be named as a Representative Vendor in the Gartner® 'Market Guide for Digital Adoption Platforms' for the second year in a row," said Dr. Rolf Zajonc. "By integrating ChatGPT into the tts performance suite, we are simplifying and accelerating content production. At the same time, we ensure that companies retain control of their content so that employees can continue to do their jobs without errors." He adds: "And that's just the beginning..."

* Gartner®, "Market Guide for Digital Adoption Platforms" by Melissa Hilbert, Stephen Emmott, Maria Marino, Tim Faith , September 11, 2023

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