CIC Support Webcasts

SAP invites you to join their upcoming free webcasts regarding some of the hot topics in support today including topics like Case Management and Solution Search & Self-Service Enablement.

CASE MANAGEMENT

Join this support webcast to learn more about SAP for Me's Get Support application including the steps to report and manage your cases. Our team will walk you through the elements to help you improve the quality of the case being created and generally enhance your support experience with SAP. The aim is that you will understand the SAP processes that you are expected to follow to get the best results from your SAP engagement.

5th February 2025 - Register here.

SOLUTION SEARCH AND SELF-SERVICE ENABLEMENT

In this support webcast you will learn how to search for known issues and resolutions in all of SAP's knowledge repositories. During the session we will focus on the SAP for Me Knowledge Search and Expert Search, including search tips and tricks as well as other real-time support tools available, such as Guided Answers, Support Assistant, Ask an Expert Peer and more.

26th February 2025 - Register here.