IT organisations are facing new challenges while transforming their business towards a digital economy. Hybrid IT architecture and partly new outsourcing engagements changes the role of digital IT organisations. The demand to provide innovations to companies business units with little to no lead-time is increasing significantly.

In this session, we would like to share with you the approach two of our customers took in their digital transformation journey and describe their lessons learned.

Main focus of this presentation is the impact of digital transformation on operations:

• In order to enable innovation, IT business management processes needed to be changed
• In order to run innovation in hybrid scenarios, new Managed Service Models had to be implemented
• IT Security needed to be approached from a holistic point of view to reduce risk