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About Customer Experience
The SAP Customer Experience portfolio puts an incredible breadth of technology and innovation behind this promise. Its next-generation CRM and customer data tools allow businesses to understand their customers, engage them with hyper-personalised experiences and deliver on their brand promise. In the Customer Experience Community at UKISUG, we focus on the application of SAP solutions.
Related Focus Groups
Sales, Marketing & Digital
This Focus Group will highlight digital and e-commerce strategies, customer data management, sales journeys and the Lead-to-Cash process.
Service &
Support
Centred around customer service and support experiences alongside artificial intelligence.
Community Chairs
James Fogarty
James’ background in both arts and technology has given him a keen interest in user and customer experience. Over the past decade, he’s worked with internal and external process design, gone through two eCommerce implementations, and managed a global roll-out of Service Cloud, in addition to the BI and analytical work that forms his present-day job. James’ goal is to encourage great customer experience through data storytelling and cross-processed connected thinking.
Upcoming Events
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